Region Services Ltd (RSL)

The Company

Based in Coventry, RSL are market leaders in developing and supplying public information systems, such as interactive terminals, broadcast screens and smart ticketing machines. They offer a complete service from designing the hardware, software, and installation process, as well as offering back office support and on-site maintenance. They have developed systems for a number of rail and bus stations across the UK and Europe.


The Challenge

RSL are regularly asked to produce ‘proof of concept’ systems for their clients so that they can be tested for form and fit. They had found out about our services through the Coventry & Warwickshire LEP and were interested in discovering if Additive Layer Manufacturing (ALM) could be used in their pre-production process. After supporting the company in the production of some initial parts, a further more challenging project arose, whereby RSL required assistance with producing a large prototype shelter display unit that was 900mm in length.

The Solution

We were able to assist with this project by re-working the original CAD drawings, and by creating a number of separate parts with novel fastenings to create the 900mm wide shelter. It was the largest series of parts we had produced for a company. The completed shelter unit was then sent to one of RSL’s clients for evaluation.

The Results

The client placed an order for several hundred units. This provided significant additional turnover for RSL and resulted in the creation of new assembly operative jobs in the company and safeguarding of the 100th job in the region by our team.

Since this project was completed, RSL’s Head of Product Development and Procurement has gone on to be one of the first senior managers to join our new Postgraduate Innovation Business Leadership Programme. This is a Master’s level course for managers working in high growth SMEs who rely on innovation to gain competitive advantage.

We have had a very positive experience working with the SME Team at WMG. We were able to produce a large complex prototype to evaluate which is now in production, leading to jobs secured and created in our business. Connecting small businesses in the region with University expertise is an effective mode of boosting the local economy and is an essential ingredient for manufacturers to innovate and grow.
Peter Cieslak, Head of Product Development and Procurement, Region Services Ltd

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